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Shipping Policy

Order Tracking

Orders can be tracked by clicking here.

Shipping Times

The normal processing time for orders is 48 hours during business days (Monday – Friday). The estimated delivery time after order processing is listed below. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary. 

AUSTRALIA

  • Metro – 1-3 Business Days
  • Rural – 3-5 Business Days

INTERNATIONAL*

  • New Zealand – 10-16 Business Days
  • Asia Pacific – 10-28 Business Days
  • North America – 10-28 Business Days
  • United Kingdom – 10-28 Business Days
  • Western Europe – 10-28 Business Days
  • Rest of the World** – 14-30 Business Days

Shipping & Handling Charges

AUSTRALIA

  • Metro & Rural – $7.95, Free for orders over $50.00

INTERNATIONAL*

  • New Zealand – $14.95
  • Asia Pacific – $29.95
  • North America – $29.95
  • United Kingdom – $29.95
  • Western Europe – $29.95
  • Rest of the World** – $45.95

* All international orders are limited to a maximum of 1kg per order.

** Our courier partner is unable to deliver to the following countries – Bonaire, Sint Eustatius and Saba, Cayman Islands, Central African Republic, Dominica, French Guiana, French Polynesia, Guadeloupe, Honduras, Lao, People’s Dem. Rep., Libya, Martinique, Mauritius, Myanmar, New Caledonia, Nicaragua, Réunion, Suriname, Turkmenistan, Trinidad and Tobago, Yemen, Syria, Iran, Cuba, Korea, The D.P.R of (North K.), Sudan.

NOTICE

We don’t deliver to PO Boxes, 3PL, freight/parcel forwarding or Amazon Warehouse addresses. If you have put in an invalid or unavailable address, we will contact you via em

Connected Coffee is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Australia.

Packages undeliverable by the originating courier and/or their international shipping partners will be cancelled and refunded less shipping fees paid once received and processed at our shipping hub.